{"id":2356,"date":"2022-03-23T12:30:41","date_gmt":"2022-03-23T11:30:41","guid":{"rendered":"https:\/\/photon.volta.ai\/support\/"},"modified":"2022-09-26T14:11:20","modified_gmt":"2022-09-26T12:11:20","slug":"support","status":"publish","type":"page","link":"https:\/\/shop.volta.ai\/it\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_section el_id=&#8221;account-section&#8221; el_class=&#8221;pt-70 pb-70&#8243;][vc_row el_class=&#8221;pt-70 volta-mobile-col&#8221;][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-xs-12&#8243;][vc_row_inner el_class=&#8221;volta_mxw_100&#8243;][vc_column_inner el_class=&#8221;volta-mobile-reset-spacing&#8221;]\r\n<div class=\"wpb_wrapper space-btw info-panel\">\r\n    <input type=\"hidden\" id=\"help-search-lang\" value=\"it\" \/>\r\n    <input type=\"hidden\" id=\"help-search-no-results-text\" value=\"Impossibile trovare argomenti correlati.\" \/>\r\n    <div class=\"wpb_wrapper\">\r\n        <h3 class=\"title-order\">Come possiamo aiutarti<\/h3>\r\n        <p>Scrivi la tua domanda qui sotto<\/p>\r\n        <form class=\"border-b-light\" style=\"border-bottom: 0;\">\r\n            <div class=\"form-container\">\r\n                <div class=\"form-row\">\r\n                    <div class=\"form-col full-col\">\r\n                        <span class=\"wpcf7-form-control-wrap email-field\">\r\n                            <input id=\"help-search-field\" type=\"text\" name=\"search\" size=\"40\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"CERCARE\">\r\n                        <\/span>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/form>\r\n\t\t\r\n\t\t<h4 style=\"font-size: 1.3rem; line-height: 1.2;\">Supporto nazionale e internazionale<\/h4>\r\n        <p><a href=\"tel:+390332802035\" title=\"+390332802035\" style=\"text-decoration: none;\">+39 0332 802 035<\/a><\/p>\r\n        \r\n        <!--\r\n        <div class=\"wrapper-buttons volta-help\">\r\n            <a href=\"\/\">\r\n                <p class=\"upper-text mt-1rem d-flex m-0\">\r\n                    <span>\r\n                        <img decoding=\"async\" width=\"23\" src=\"\/wp-content\/themes\/volta\/assets\/icons\/mail.svg\">Messaggi\r\n                    <\/span>\r\n                    \r\n                    <ion-icon name=\"chevron-forward-outline\"><\/ion-icon>\r\n                <\/p>\r\n            <\/a>\r\n        <\/div>\r\n        -->\r\n    <\/div>\r\n<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-md-8 vc_col-xs-12&#8243;][vc_row_inner el_class=&#8221;volta_mxw_100&#8243;][vc_column_inner el_class=&#8221;volta-mobile-reset-spacing&#8221;]\n<div class=\"vc_row volta_mxw_100 wpb_row vc_inner vc_row-fluid volta_image_content_row mb-50 d-flex\" id=\"help-search-container\" style=\"display:none\">\n    <div class=\"wpb_column vc_column_container vc_col-sm-12\">\n        <div class=\"vc_column-inner p-0 m-0\">\n            <div class=\"wpb_wrapper\">\n                <div class=\"wpb_text_column wpb_content_element m-0\">\n                    <div class=\"wpb_wrapper\">\n                        <h4 class=\"title-order\">Argomenti consigliati<\/h4>\n                        <div class=\"wrapper-faq\" id=\"help-search-questions-container\"><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"vc_row volta_mxw_100 wpb_row vc_inner vc_row-fluid volta_image_content_row mb-50 d-flex\" id=\"help-faq-container\">\n    <div class=\"wpb_column vc_column_container vc_col-sm-12\">\n        <div class=\"vc_column-inner p-0 m-0\">\n            <div class=\"wpb_wrapper\">\n                <div class=\"wpb_text_column wpb_content_element m-0\">\n                    <div class=\"wpb_wrapper\">\n                        <h4 class=\"title-order\">Domande frequenti<\/h4>\n                        <div class=\"wrapper-faq\">\n                                                                                                <div class=\"border-b-light\">\n                                        <p class=\"volta-accordion\">Il mower non esce dal docking<\/p>\n                                        <div class=\"volta-panel\">\n                                            <p><p>Verificare che:\r\n<\/p><p>\u2022 Il mower non \u00e8 in modalit\u00e0 failsafe (il LED \u00e8 verde fisso)\r\n<\/p><p>\u2022 Il mower non ha alcun avviso\r\n<\/p><p>\u2022 La qualit\u00e0 del GPS \u00e8 buona\r\n<\/p><p>\u2022 Verificatelo\r\n<\/p><p>\u2022\tOre lavorative\r\n<\/p><p>\u2022\tNon caldo\r\n<\/p><p>\u2022 La batteria \u00e8 completamente carica<\/p><\/p>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"border-b-light\">\n                                        <p class=\"volta-accordion\">Il mower non torna all base<\/p>\n                                        <div class=\"volta-panel\">\n                                            <p><p>Il trouble si dirama in due casi:\r\n<\/p><p>\u2022\tIl mower \u00e8 lontano dalla base - il problema \u00e8 legato al fatto che il mower non trova la via del ritorno.\r\n<\/p><p>\u2022\tIl mower \u00e8 in prossimit\u00e0 della base -  il problema \u00e8 legato al mancato riconoscimento della base.\r\n<\/p><p><br><\/p><\/p>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"border-b-light\">\n                                        <p class=\"volta-accordion\">Il mower non torna alla base e rimane lontano<\/p>\n                                        <div class=\"volta-panel\">\n                                            <p><p>\u2022\tVerificare se c'\u00e8 il pallino rosso sulla mappa che indica la base, se non c'\u00e8 significa che il mower non ha registrato la base.\r\n<\/p><p>\u2022\tIl mower \u00e8 riuscito a raggiungere l'area erbosa in cui si trova la base?\r\n<\/p><p>\u2022\tPiazzare attraversamenti\r\n<\/p><p>\u2022\tFarlo eplorare\r\n<\/p><p><br><\/p><\/p>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"border-b-light\">\n                                        <p class=\"volta-accordion\">Il mower non torna alla base ed \u00e8 vicino<\/p>\n                                        <div class=\"volta-panel\">\n                                            <p><p>\u2022\tVerificare che la base sia pulita e non ostruita da rami, cespugli, oggetti ecc...\r\n<\/p><p>\u2022\tIl robot potrebbe metterci, come un animale domestico, metterlo in carica a mano. Imparer\u00e0.\r\n<\/p><p>\u2022\tVerificare che i requisiti di installazione base siano corretti - se non lo sono, spostare la base in un punto consono\r\n<\/p><p><br><\/p><\/p>\n                                        <\/div>\n                                    <\/div>\n                                                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;volta_mxw_100&#8243;][vc_column_inner]\n<div class=\"vc_row volta_mxw_100 wpb_row vc_inner vc_row-fluid volta_image_content_row volta_maps_content mb-50 d-flex\" id=\"help-arguments-container\">\n    <div class=\"wpb_column vc_column_container vc_col-sm-12\">\n        <div class=\"vc_column-inner p-0 m-0\">\n            <div class=\"wpb_wrapper\">\n                <div class=\"wpb_content_element m-0\">\n                    <div class=\"wpb_wrapper\">\n                        <h4 class=\"title-order\">Argomenti di assistenza<\/h4>\n                    <\/div>\n                    <div class=\"wpb_wrapper wpb_wrapper_args wrapper-support-category\">\n                        <div class=\"vc_row volta_mxw_100 wpb_row vc_inner vc_row-fluid\">\n                            <div class=\"wpb_column vc_column_container\">\n                                <div class=\"vc_column-inner p-0\">\n                                    <div class=\"wpb_wrapper wpb_wrapper_args\">\n                                                                                                                                    <p class=\"border-rad4\"><a href=\"\/topic?category=3\">Configurazione e installazione <ion-icon name=\"chevron-forward-outline\"><\/ion-icon><\/a><\/p>\n                                                                                            <p class=\"border-rad4\"><a href=\"\/topic?category=8\">Gestione account <ion-icon name=\"chevron-forward-outline\"><\/ion-icon><\/a><\/p>\n                                                                                            <p class=\"border-rad4\"><a href=\"\/topic?category=5\">Risoluzione dei problemi <ion-icon name=\"chevron-forward-outline\"><\/ion-icon><\/a><\/p>\n                                                                                                                        <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section el_id=&#8221;account-section&#8221; el_class=&#8221;pt-70 pb-70&#8243;][vc_row el_class=&#8221;pt-70 volta-mobile-col&#8221;][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-xs-12&#8243;][vc_row_inner el_class=&#8221;volta_mxw_100&#8243;][vc_column_inner el_class=&#8221;volta-mobile-reset-spacing&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-md-8 vc_col-xs-12&#8243;][vc_row_inner el_class=&#8221;volta_mxw_100&#8243;][vc_column_inner el_class=&#8221;volta-mobile-reset-spacing&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;volta_mxw_100&#8243;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2356","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Volta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.volta.ai\/it\/support\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Volta\" \/>\n<meta property=\"og:description\" content=\"[vc_section el_id=&#8221;account-section&#8221; 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